Marco Polo Hotels in Hong Kong have recently amalgamated its operational services to create “best practice synergies” for this landmark 1,458 rooms operation.

　　Hong Kong’s three Marco Polo hotels; Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel, have recently amalgamated operational services to create “best practice synergies” for this landmark 1,458 room operation.

　　The management teams undertook a productivity review over four months to identify work process improvements and streamlining work flows. The key priorities were to enhance the guest experience and encourage workforce multiskilling and employee empowerment to create new best practices at all levels of the operation.

　　At the same time, the review has reduced unnecessary processes and management layers, which will contribute to a more synergistic and efficient operation across the harbourfront properties.

　　The current amalgamation has resulted in 31 redundancies but also established almost 1,000 newly created positions. Departmental managers will oversee day-to-day operations of each hotel, supported by one GM for all 1,458 rooms.

　　Each of the hotels will maintain its own heritage and individual product offerings through their room and dining experiences. The key success measure will be the efficiencies created with shared services, new career opportunities for staff and a seamless customer experience for guests.

　　It is hoped the new business model will ensure a strengthened position to identify new opportunities and grow the brand with a sustainable strategic outlook.

　　Eric Waldburger, president of Marco Polo Hotels, said: “This is a responsible business model that will help build a new more efficient organisation. We are committed to staff development and growth for the long term. We believe that this new structure will help grow and develop our very dedicated and passionate workforce of whom we are very proud.”